Last Updated: June 23, 2025
Welcome to On the Latch. These Terms of Service ("Terms") govern your access to and use of our website, located at onthelatch.github.io (the "Website"), and the purchase of licenses for our software applications (our "Services"). These Terms are a binding legal agreement between the business entity you represent or are employed by ("Customer," "you," "your") and Alex Doble, doing business as On the Latch ("Company," "we," "us," or "our"). By accessing our Website or purchasing a license, you agree to be bound by these Terms, our Privacy Policy, and our End-User License Agreement (EULA). If you do not agree to all of these terms, you may not use our Website or Services.
The Company provides the "Ticket Scanner" mobile application (the "App"), a tool designed to work with the Spektrix™ box office service. Our Service consists of providing you with a license to use this App, managed through a recurring subscription model.
Your license to use the App is purchased as a recurring monthly subscription. By purchasing a subscription, you authorize us to charge your chosen payment method on a recurring monthly basis until the subscription is canceled by you or terminated by us.
Your first subscription fee will be charged on the date you complete your purchase. Subsequent fees will be charged on the same date each month thereafter (the "Billing Date").
We use Paddle.com ("Paddle") as our merchant of record and payment processor. When you provide payment information, you are providing it directly to Paddle, and your purchase is subject to Paddle's own terms and privacy policy. We do not store your full credit card information.
Your subscription will automatically renew each month. You may cancel your subscription at any time through the customer portal link provided in your original purchase receipt from Paddle, or by contacting us directly. To avoid being charged for the next month's subscription fee, you must cancel at least twenty-four (24) hours before your next Billing Date. Upon cancellation, your license to use the App will remain active until the end of your current paid billing period.
We reserve the right to change the price of our subscription plans. We will provide you with reasonable prior notice of any price changes, typically at least 30 days. If you do not agree to the price change, you must cancel your subscription before it takes effect.
Due to the digital nature of our product, all sales are final. We do not offer refunds or credits for partially used subscription periods, or for periods where the license was active but unused. We encourage you to fully evaluate the App's functionality before purchasing a license. In rare circumstances, and at our sole discretion, we may consider a refund on a case-by-case basis.
You are responsible for:
All content on our Website, including text, graphics, logos, images, and software, is the property of the Company or its content suppliers and is protected by international copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from our Website content without our express written permission.
Our Website and Services are provided on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, or materials included on it. You expressly agree that your use of the Website and Services is at your sole risk.
To the fullest extent permitted by law, the Company shall not be liable for any damages of any kind arising from the use of this Website or from any information, content, or Services included on or otherwise made available to you through this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Our total liability to you for any damages arising from your use of the Services shall not exceed the amount you paid us in the 12 months preceding the event that gave rise to the claim.
We reserve the right to terminate or suspend your access to our Website and Services, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
These Terms shall be governed and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by posting the updated terms on our Website. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us at: dev@onthelat.ch.